Chontales Department Vacation Packages

The room is very clean. And the staff are very kind and helpful.

In an all-inclusive resort, I expect to have food at all times. We showed up at 5 pm hungry from the airport and were told dinner is till 7 pm. There is no other option but to wait because there are no additional restaurants to buy food or snacks. My room shower overflowed and all the room floor got wet; I had to call the front desk and have maintenance come to fix it and dry the floor. The door key kept getting inactive, so it’s not up to date like other inclusive hotels around the world. At the end, we ended up leaving for Managua and not staying the full length we actually booked for.

Honestly I would of rated 5 stars but front desk guy in the morning was rude and unfriendly. Don’t know why he works in hospitality if his not friendly at all.

The hotel is colonial style. Close to the center, but quiet and private. Staff is very attentive and accommodating. Clean.a nice courtyard. Room a little dark. But overall, they do their best.

From the beginning, Juan Carlos was on top of things from making sure everything was in order and ensuring that our arrival was managed accordingly. The location, the place and most of all the staff amazing. Francisco and Erick were superb from the check in till the end. Muchas gracias.